Case study
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01
I listen to my team and work with them to achieve their goals.
02
No one on my team should be constantly overworked, nor should my users. I look for broken processes and systems, not broken people.
03
I am ruthless about eliminating unnecessary steps, confusion, and mundane tasks.
04
I design at the intersection of user needs, business imperatives, technical constraints, and aesthetics.
05
I gather just enough evidence for each situation, then I make the call.