Aveline provides useful perspective and creative options for the designs. As a patient and polite person, she is easy to work and collaborate with. She did a nice job turning around feedback under very tight deadlines.

Your expertise in understanding complex business needs is truly remarkable. Your proactive nature and ability to adapt quickly to changing requirements are a huge advantage for our design process. You are a driving force in delivering exceptional user experiences..

Your expertise in understanding complex business needs is truly remarkable. Your proactive nature and ability to adapt quickly to changing requirements are a huge advantage for our design process. You are a driving force in delivering exceptional user experiences.

She has taken on leadership roles for a wide variety of projects under the team’s remit and has become a domain expert in each project she’s led. From agentic AI flows to Healthcare [...], Aveline takes on each project as a fresh challenge and excels at understanding user needs, business requirements, and creating inventive, holistic experiences based on them. Stakeholder partners have reached out to me to tell me how helpful and flexible Aveline is in her approach to the work...

If I were to go in and do these interviews myself, I would ask specific questions about the workflow and what’s wrong. I’d never think to take a step back and have them map out the process itself. Just that difference in how you asked the questions versus how I would have approached it — that change alone has been eye opening, and has helped me prioritize work for the future.

We gave them a prototype they were able to test with us, and we watched how they used it. We learned that things we thought were obvious were probably not as obvious as they could have been for the end users. It allowed us to get a better idea of who our customer is and how they use the product. In the long run it is going to save us time — now we have a better idea of exactly what they wanted, and we can focus on those things.

There are a couple of wins when you do this type of research. The first is obvious — you get the information you need to build the product the way the customer wants. But the hidden benefit is the respect you get from the customer. We constantly get comments that customers are happy to engage, happy that they are being heard. When the customer is involved and engaged, they feel like part of the project. When there are issues or mistakes, they are a lot more understanding and a lot easier to deal with.

If I was going into a client site, I would tend to lead the discussion in the direction of what I want. I don’t have the interviewing skills — I’m not a trained interviewer. But I’ve seen the responses that your team has gotten, and frankly I probably never would have got that type of information. Because that’s not where I would have directed the conversation, given my bias about how the operation should work. This stuff is invaluable. It gives you data points you weren’t expecting.

She helped our product teams learn how to frame and solve problems based on user research and critical thinking, aligning with the data-driven approach the product teams were adopting at the time. She was always revealing actionable insights that even resulted in some product managers re-prioritizing their roadmaps, which resulted in a faster time to value for the solutions to timely problems uncovered in her research. She also brought innovative approaches to solutions that pushed the boundaries of the current state, giving the product teams a new way of thinking about how to solve customer and user problems, bringing excitement and vision to what is possible.